Custom Order Policy

Effective Date: July 1, 2026 | Last Updated: July 1, 2026

How to Start a Custom Order

Submit your idea through the request-a-quote form with a photo, sketch, size, material preference, quantity, and deadline. NextLayer Lab will review feasibility and respond with a quote if possible.

Feasibility Review

Every request is reviewed before a quote is provided. Not all ideas, parts, or use cases may be possible due to size, geometry, material, tolerance, or equipment limitations.

Quote Approval

Work does not begin until a quote is formally approved by the customer. A deposit or full payment may be required before production starts.

Design and Production

Custom work may involve design time, prototyping, revisions, material testing, and process limitations. We will communicate these as part of the quote process.

Finish and Appearance

Color, texture, layer lines, grain, burn tone, engraving contrast, and surface finish may vary between items, materials, and production runs. These are normal characteristics of custom 3D printing and laser engraving.

Customer Approval

Where applicable, a design proof or sample approval may be requested before full production begins.

Timeline

Production timelines begin only after the quote is approved, all required files and details are received, and applicable payment is confirmed.

Rush Requests

Rush requests may not always be possible depending on current production schedule, materials, and project complexity.