Privacy Policy
Effective Date: July 1, 2026 | Last Updated: July 1, 2026
Information We Collect
When you submit a quote request or contact form, we may collect information needed to review and respond to your request, including:
- Name
- Email address
- Phone number, if provided
- Project type, quantity, approximate size, timeline, and preferred contact method
- Uploaded photos, sketches, artwork, logos, or design references
- Project description, notes, and other details you choose to provide
Technical Information
We may collect limited technical information such as IP address, browser type, device information, submission timestamp, and basic website logs for website security, spam prevention, troubleshooting, and recordkeeping.
How We Use Your Information
We use the information you provide to:
- Respond to your inquiry
- Review feasibility of your custom project request
- Prepare, revise, and communicate quotes
- Complete custom projects when accepted
- Provide customer service and project communication
- Maintain business, tax, bookkeeping, security, and recordkeeping records
- Improve our website, services, and operations
Uploaded Files
File uploads may contain customer-owned images, sketches, names, logos, or design references. We use uploaded files only for reviewing, quoting, and completing your project. Uploaded reference files may be sent to us by email attachment and may not be stored permanently on the website server. We may ask customers to resend files if needed for quoting or production.
Please only upload or send files that you own or have permission to use.
Retention
We keep quote requests and project records only as long as reasonably necessary for business, customer service, legal, tax, bookkeeping, security, and recordkeeping purposes. General quote inquiries that do not become active projects may be deleted or anonymized when no longer needed. Order, invoice, transaction, and project records may be retained for longer where required for business, tax, accounting, insurance, or legal purposes.
Service Providers
We may use third-party service providers such as website hosting providers, email providers, form tools, security tools, backup services, analytics tools if enabled, and payment providers if used in the future. These providers may process information only as needed to provide services to NextLayer Lab Ltd.
Cookies and Analytics
This website may use basic cookies required for website operation, security, or form functionality. If analytics, advertising pixels, or other tracking tools are enabled in the future, this policy and any required consent notices will be updated to reflect their use.
We Do Not Sell Your Information
NextLayer Lab Ltd. does not sell, rent, or trade your personal information to third parties.
Access, Correction, and Deletion
You may contact us to request access to, correction of, or deletion of your personal information where legally permitted. Some information may need to be retained for business, tax, accounting, security, or legal purposes.
Contact
For privacy-related questions, contact NextLayer Lab Ltd. at info@nextlayerlab.ca.